Refund Policy

1. Automatic refund when no SMS arrives

When you buy a number, its price is frozen (held) from your balance, not charged. If no SMS arrives before the number expires, which is up to 20 minutes after purchase, the full amount returns to your available balance automatically. You do not need to open a ticket.

Extra codes requested on the same active number cost nothing extra, so they never add to what you pay.

2. Cancelling a number

If you no longer need a number and no code has arrived, you can cancel it from your dashboard or through the API. The cancel option becomes available about 2 minutes after purchase, because the line provider needs a short delay before it can release the number. When you cancel before any code arrives, the held amount returns to your balance in full.

A number cannot be cancelled for a refund once a code has been delivered to it.

3. No refund after a code is delivered

Once an SMS has been delivered to your number, the purchase is complete and the charge is final, even if the app later rejects the code, blocks the number, asks for more verification or bans the account.

This is because a delivered code is the service we sell: the line provider has already charged us for that activation, and we cannot control or verify what a third-party app does after the code reaches you. Apps decide on their own whether to accept virtual numbers, and that decision can change at any time.

4. Wrong code or delivery problems

Sometimes a problem is on our side, for example a message that is clearly not a verification code from the service you selected, a code that was duplicated from another order, or a balance that was charged incorrectly. In those cases, open a ticket in your dashboard promptly, ideally within 7 days of the order, and include:

• The order or phone number and the time of purchase.
• The service and country you selected.
• What went wrong, with a screenshot if it helps.

5. How ticket reviews work

We check the order against our records and the provider's records. If we confirm an error on our side or the provider's, we credit the amount back to your balance. A rejection by the app alone, without an error in delivery, is not grounds for a refund. Decisions are usually made within a few business days.

6. Refunds of unused balance

Your balance never expires, so you can keep it for future verifications. If you want to withdraw unused balance instead, contact [email protected] or open a ticket. Requests are reviewed case by case, under these conditions:

• Only balance you deposited and have not spent is eligible. Promotional, bonus or referral credit is not refundable.
• Refunds are sent only to the original payment method: card top-ups go back to the same card through Stripe, and crypto top-ups to the same token and network (for example USDC on Solana) at a wallet address you control.
• The card processing fee (10%) charged on card top-ups is not refundable, except where the law requires it.
• For crypto refunds, blockchain network fees are deducted from the refunded amount, and the amount is calculated in USD based on your balance, not on the crypto price at the time you deposited.
• We may ask you to confirm account ownership and the receiving wallet before sending funds.
• We may decline requests linked to abuse of the service, a violation of the Acceptable Use Policy or a pattern of repeated deposit-and-withdraw activity.

7. Chargebacks and fraud

If something is wrong with a card top-up, please contact [email protected] first: we resolve most issues faster than a bank dispute.

If a card payment is disputed with your bank (a chargeback) or any payment is reversed or found to be fraudulent, we may deduct the amount from your balance, suspend the account until the matter is resolved, and decline future refund requests. Balances on accounts closed for fraud may be withheld as described in the Acceptable Use Policy.

8. Contact

For any refund question, open a ticket in your dashboard or email [email protected]. Include your account email and order details so we can help faster.